Contact Us

Customer Care

For order questions, smart home product guidance, or help understanding device features before or after purchase, contact our Customer Care team with the details that best describe what you need.

For smart home devices, accessories, or connected lifestyle products, including the product name and a clear description of your question can help keep the conversation focused and easier to follow.

Before contacting us

• For an order question, include your order number and the email used for the purchase.
• For a product-use or fit question, include the product name and a clear description of what you would like help with.
• If an item arrived with a visible issue, clear photos can help explain what you are seeing.
• For a return-related question, review the store Return Policy and contact Customer Care before sending an item.

Business correspondence

Business and customer-care correspondence for the store can be directed to the email listed above. Please include product details and enough context so your message can be reviewed appropriately.

For return-related matters, contact Customer Care before sending an item so you can follow the instructions provided for your order rather than relying on an unconfirmed address or destination.