Return Policy

To request a return, review the linked store Return Policy and contact Customer Care before sending an item. Include your order number, the smart home product involved, and a brief explanation of the request and product condition. Follow the instructions provided for your order rather than sending a package to an unconfirmed address.

Return eligibility can depend on the condition of the product and the terms shown in the store policy. Keep the item reasonably clean, complete, and together with the parts, accessories, inserts, or packaging that were included when practical. Smart home devices, organizers, serving pieces, and storage items may be reviewed for signs of use, damage, missing components, or condition that prevents normal resale.

• items identified as final sale or otherwise excluded by the linked store policy;
• personalized, custom-configured, or made-to-order products when the policy excludes them;
• opened consumable or hygiene-sensitive components when return restrictions apply;
• products that were not purchased through this store or that fall outside the applicable return conditions.

Any exclusions remain subject to the terms of the linked policy and rights that cannot be excluded under applicable law.

If a smart home device arrives damaged, incomplete, visibly defective, or different from what you ordered, contact Customer Care with your order number and clear photos showing the product and relevant packaging. Keep the item and packaging together while the issue is reviewed so the next steps can be explained accurately.

Return-shipping responsibility, available labels, and any related instructions depend on the reason for the return and the terms of the linked store policy. Use the return method provided or approved for your request, and consider using a trackable service when you are responsible for sending the package.

After an authorized return reaches the designated return destination, the item may be checked for identity, condition, completeness, and the reason for return. If the return is approved, the refund process will follow the terms of the linked store policy. External processing times may vary after the store completes its review.

Exchange availability can depend on the product, stock, and the terms of the linked policy. If a direct exchange is not available, Customer Care can explain the available return steps and whether placing a separate new order is the more appropriate option.

If you need to request an order change or cancellation, contact Customer Care as soon as possible. Whether a request can be completed depends on the order's processing status. Once an order has progressed too far to change, the applicable return process may need to be followed after delivery.